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How To Order

First time customer?

We are so happy you are interested in Hadithi Crafts! We would love to work with you. Don’t forget to subscribe to our newsletter so we can keep you up to date.

payment. Thank you for your order!

  

Email us at sales@hadithicrafts.com. Provide your shipping and billing address, and phone number along with your order, so we can add you to our system! Specify your preferred shipping method (post, DHL, or other courier).

Upon your order, we email you a sales order which is valid for 30 days. Once you approve the sales order, we will send you an invoice for a 50% deposit. The invoice will include a shipping estimate.

Upon deposit payment, your order goes into production. Payment options include SWIFT transfer, credit card, mpesa or online transfer.

When your order is ready for dispatch, the invoice will be adjusted to reflect the final shipping cost. The updated invoice will be shared with you for the balance

 


Ask For Feedback Photos

If you want to be sure that the ordered items suit your shop, ask us to send photos of the selection we made. Because our sisal baskets are all unique and can only be sold in groups per size and colourstyle, we understand completely that the customer wants to see what they buy first!

Upon receipt of the photos, you mark the products you would like to see replaced, and we will keep sending feedback photos until every basket is approved.


terms and conditions

Minimum of Quantities: 30 pieces.

Our pricelist is shared with you on email. Our pricing is FOB from Kenya, and charged in USD to international customers.

We require a 50% deposit upon order, and the balance payment upon shipping (once the final shipping price is known).

1) Bank transfer to our USD account

Make a SWIFT payment to Hadithi crafts support CBO account with Diamond Trust Bank, of which we share the details on each invoice. Bank charges are to be carried by the client.

2) Credit Card

Upon request our accountant can create a unique payment link where you can pay the amount by card through our payment provider pesapal.

3) Online payment provider

A transparent and immediate way to transact money from any currency into our Kenyan shilling account or into our mobile wallet (mpesa), are offered online by for example ‘Worldremit’ and ‘wise’. It’s reliable and fast.

More and more of our clients choose to pay with Wise, as it transfers money immediately and transfers the exact amount, so there are no surprises or losses due to fluctuating exchange rates.

3) MPESA

BUY GOODS / SERVICES: Till number 5600391

PAY BILL: Paybill number 4041617 Account number:  Your name


Returns and Exchanges

Our handmade crafts may exhibit variations. To avoid the need for returns, feel free to request photos of the selected items for your approval or potential exchange before shipment. Any additional shipping costs associated with returns and exchanges will be the responsibility of the customer. Returns and exchanges must be requested with Sales@hadithicrafts.com within 2 weeks of receipt the goods. Returns and exchanges are only possible in cases where a clear discrepancy exists between the ordered and received items.